As every employee knows, one of the most fundamental characteristics of a happy and productive workplace is good communication.

When everyone is on the same wavelength and working towards the same goals, you're much less likely to have mistakes, accidents or disagreements.

You'll also avoid embarrassing misunderstandings, like the one shown in the cartoon on the Just for fun page.

In this unit, we'll look at the different aspects of workplace communication.

Once we've established what good communication is, we'll apply those principles to teamwork and examine ways of improving the performance of a work group.

Your trainer may ask you to complete the unit Work documents in the same block of learning as this unit.

It covers communication at its most technical and precise - in the form of plans, specifications and standards.