Glossary
Term | Definition |
|---|---|
Body language |
a form of non-verbal communication that includes gestures, facial expressions and body poses |
Closed question |
a question that requires a very simple answer, such as yes or no |
Feedback |
making a response to another person's communication |
Non-verbal communication |
the use of body language, tone of voice, hand signals and other methods for getting a message across without using words |
Open question |
a question that asks another person to state their views or provide advice |
Verbal communication |
the use of spoken words to convey a message |
Written communication |
the use of written words to convey a message |